Terms & Conditions
WREN TERMS & CONDITIONS
It is your responsibility as the booker and / or the guest, to ensure that your reason for travel and reason for staying in a hotel is permitted in accordance with the prevailing laws, rules and restrictions at the time of your stay.
Your credit card details are required to guarantee the reservation; however, no charge will be made at the time of booking (*excluding prepaid rates). The credit card used must not have an expiry date earlier than the scheduled date of departure. Reservations cancelled outside of cancellation policy will incur a penalty equivalent to a one night's stay which will be deducted from the credit card provided at the time of booking. All rates include VAT at the current rate as at the time of check-in.
The property reserves the right to pre-authorise cards prior to arrival. Should the card decline, they also reserve the right to advise of this accordingly and request cancellation of the booking within the cancellation policy.
* For prepaid rates the full amount will be taken from the card provided at the time of booking and is non-refundable and non-transferable. Please ensure the credit card used for payment can be shown at checkin, otherwise the guest must present an official form of photo ID and provide an alternate method of payment.
> Group bookings may have different cancellation policies depending on the contractual agreements for each individual group with specific hotels.
CANCELLATION POLICY
Bookings must be cancelled before 12pm the day before your scheduled arrival to avoid cancellation fees (*excluding prepaid rates). In the case of no show, first night will be charged.
* Prepaid rates cannot be cancelled or amended. Non arrival will incur a full charge of the entire stay.
